Manage Severance Process Detailed Process Model Description

4.3.2.2 Manage Severance Process : Manage Severance Process Detailed Process Model Description

Manage Severance Process Detailed Process Model Description

This section provides a detailed description of the “Manage Severance Process” business process, including:

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1.1 Search for Customer's Account

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1.2 Evaluate Requirements for Severance

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1.3 Populate Severance Process Data

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1.4 Request to Create Severance Process

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1.6 Evaluate Severance Process

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1.7 Modify Process and Process Events

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1.8 Update Collection Process and Events

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1.9 Request to Cancel Pending and Awaiting Field Activity Severance Events

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2.0 Request to Cancel Severance Process and Provide Cancel Reason

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2.1 Cancel Pending and Awaiting Field Activity Severance Events

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2.2 Update Severance Process to Inactive

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2.3 Evaluate Active Severance Process

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2.4 Cancel Field Activity

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2.5 Initiate To Do Entry List Creation

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2.6 Verify Post-Cancellation Conditions

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2.7 Create Reconnection Process

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2.3.1.1 Activate Event Send Letter to Customer

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2.3.1.2 Create Customer Contact

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2.3.1.3 Complete Event

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2.3.2.1 Activate Event Affect Credit Rating/Cash Only

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2.3.2.2 Update Customer's Account Credit Rating

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2.3.3.1 Activate Event Create To Do Entry

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2.3.3.2 Initiate To Do List Entry Creation

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2.3.4.1 Activate Event Create Field Activity

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2.3.4.2 Create Field Activity

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2.3.4.3 Set Event to Awaiting Field Activity

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2.3.5.1 Activate Event Break Payment Arrangement

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2.3.5.2 Break Payment Arrangement and Transfer Debt to Original SAs

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2.3.6.1 Activate NBB Severance Event

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2.3.6.2 Break NBB

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2.3.7.1 Activate Event Start Severance Process

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2.3.7.2 Identify All SAs Require Severance

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2.3.7.3 Determine Severance Processes for SAs

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2.3.7.4 Create Severance Processes

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2.3.8.1 Activate Custom Event

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2.3.8.2 Perform Additional Activities

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2.3.9.1 Activate Event Expire SA

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2.3.9.2 Determine Expiration Date

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2.3.9.3 Update SA to Pending Stop

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2.8 Wait for Event Effective Date

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2.9 Wait for Population Effective Date

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3.0 Add Field Activity and Dispatch Field Order

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3.1 Perform Work

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3.2 Send Field Activity, Field Order Results

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3.3 Receive Field Activity, Field Order Results

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3.4 Identify Field Severance Events Awaiting for Field Activity Completion

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3.5 Verify Field Activity Results

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3.6 Identify Severance Events Require Effective Date

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3.7 Verify Completion of Previous Event

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3.8 Calculate and Set Trigger Date for Dependant Severance Event

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3.9 Verify Eligibility for Severance

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4.0 Determine Arrears

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4.1 Reduce Debt Amount Due To Existing Pay Plan

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4.2 Analyze Account's Debt and Apply Collection Criteria

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4.3 Create To Do Entry

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4.4 Work To Do

1.1 Search for Customer's Account

Reference: Manage Severance Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR or Authorized User accesses Control Central Search to locate the Customer in CC&B. CSR or Authorized User perform the search if there is a need to initiate manually Severance Process or work on existing one.

Entities to Configure

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Installation Options